Often responds within 10 minutes!
What is the delivery time of my order?
When you have ordered something from Zarposa, the delivery time is on average between 5-12 working days. (Mon-Fri, excluding holidays)
What should I do if I have not received my order yet?
Due to the huge interest in our products, it is possible that your product will arrive a little later than expected. We hope for your understanding. Always check where your package is via the following link: Track&Trace .
If you have any questions, please send an email to info@zarposa.nl. We will then investigate what is wrong with your package.
I want to exchange/return my order, how do I do this?
To make a return, simply contact our customer service at info@zarposa. Please include your name and the order number (e.g. #0000) that you received in the confirmation email and the reason for the return. We will then provide you with the return address and confirm the return. After that, you can send the product to us via a courier of your choice.
What are the costs of returns?
Returns to us are unfortunately at your own expense. The costs will therefore depend on the courier. Consult the website of the relevant courier with which you want to ship for more information about the prices.
What are the conditions for returning my product(s)?
There is always a return period of 14 days. The return period starts on the day you received the item. However, there are conditions for returning. You can only return the item if:
The return period has not yet expired.
The product is in its original packaging and all labels are still attached.
The product has not yet been used.
Which payment methods can I use?
We accept payments via various payment methods, such as: iDeal, Klarna Creditcard & Bancontact. If you are unsure whether your payment method is accepted, follow the steps on the payment page to view all possible options.
All transactions are made through secure and reliable payment systems and are therefore 100% safe.
What if I haven't received a confirmation email for my order?
That is not the intention. Send an email with your full name and email to info@zarposa.nl will help you quickly.
Can I cancel my order?
Do you want to cancel your order for whatever reason? Send an email to info@zarposa.nl as soon as possible. State your name, the order number (e.g. #0000) that you received in the confirmation email and also the reason why you want to cancel the order. If the order is not yet being processed, this is an option.
Are you also always looking for that one unique webshop that knows how to surprise you time and time again with the trendiest and coolest products? Look no further, because..
